Medical Alert System Reviews » LifeStation Review

LifeStation Review

LifeStation is a medical alert system provider based in North America. With low costs and straightforward systems, many seniors and their loved one may be keen to learn more about LifeStation products.

LifeStation offers three different systems for seniors to choose from. In this review, we’ll delve into the details of these alert systems and the features that they offer to help you make a smart purchasing decision.

Table of Contents

About LifeStation

LifeStation has been providing life safety monitoring throughout the United States and Canada since 1977. Having been in business for over four decades, LifeStation is a trusted and longstanding name in medical alert systems. 

LifeStation works with TMA Five Diamond UL-Listed call centers to serve users across the United States. One center is located in Houston, Texas and the other is in Union, New Jersey. LifeStation care specialists are all Central Station Alarm Association certified and are evaluated regularly to ensure that they meet or exceed the top standard for monitoring center staff.

With just three different alert systems available from LifeStation, the company focuses more on providing quality service than developing new, advanced products. They offer two in-home system options and one mobile system with GPS. 

LifeStation Medical Alert Systems

In Home Traditional – Wired In-Home Medical Alert System

This in-home system includes a base station and a wearable button, which is available as a necklace or as a bracelet. The wearable button doesn’t include two-way communication, which is a major shortcoming of this system. To speak with the emergency operator, seniors must be close to the base station’s speaker. That being said, LifeStation allows users to set up a default emergency plan that will be initiated by the operator if they don’t hear a response.

Other features of this system include:

  • Waterproof Pendant and wristband (the base station isn’t waterproof)
  • Built-in 32-hour backup battery
  • 500-foot range for the help button
  • Automatic email to caregivers when the signal is disconnected or backup batteries are low
  • Automatic fall detection is available as an add on

Installation and Setup

To install the In Home Traditional system:

  1. Locate a telephone jack with an outlet that’s always turned on. 
  2. Locate the cord connecting your landline phone to the telephone jack, then unplug it from the telephone jack. 
  3. Plug the telephone jack cord into the “PHONE” slot on the bottom of the LifeStation console.
  4. Take the gray cord that was already plugged into the bottom of the console, and plug the yellow tagged end of it into the telephone jack.
  5. Plus the console’s electrical supply into the previously located outlet. 
  6. Turn the console on using the ON/OFF switch. 
  7. Call LifeStation to activate your device. 

In Home Traditional

  • Waterproof Pendant and wristband (the base station isn’t waterproof)
  • Built-in 32-hour backup battery
  • 500-foot range for the help button
  • Automatic email to caregivers when the signal is disconnected or backup batteries are low
  • Automatic fall detection is available as an add on

In Home Plus – In-Home Medical Alert System

In Home Plus is designed to provide at-home protection to users without a landline connection. It includes identical features to the In Home Traditional system, including a waterproof wearable button that’s available as both a necklace and as a bracelet. 

What makes the In Home Plus system different from the In Home traditional system is its cellular connection. With cellular service from AT&T, this device doesn’t need to be connected to a landline for access to emergency responders. 

Installation and Setup

To install the In Home Plus system, you’ll follow the same installation steps described for the In Home Traditional system. But, skip the steps involving the telephone jack. Just plug the electrical supply into an outlet that’s always turned on, turn the console on, and call LifeStation to activate the unit. 

In Home Plus

  • AT&T Cellular Service
  • Waterproof Pendant and wristband (the base station isn’t waterproof)
  • Built-in 32-hour backup battery
  • 500-foot range for the help button
  • Automatic email to caregivers when the signal is disconnected or backup batteries are low
  • Automatic fall detection is available as an add on

Mobile with GPS – On-the-Go Medical Alert System

The LifeStation Mobile system includes GPS so that emergency services can reach seniors when they’re away from home. 

Features of this mobile system include:

  • A standby battery that lasts up to five days without a charge
  • Clear two-way communication
  • AT&T cellular connection
  • Automatic fall detection available as an add on

Installation and Setup

To install the Mobile with GPS system:

  1. Plug the charging cradle into an outlet that’s easy to reach.
  2. Place the device in the charging cradle and charge it for at least three hours before the first use. The device is charging when the battery light is flashing red. When the light is constantly red, the device is fully charged. 
  3. Remove the device from the cradle. To test the system, press and hold the help button until you hear alert tones. 
  4. A care specialist will answer the call; tell them that you’re testing the device. 

Mobile with GPS

  • A standby battery that lasts up to five days without a charge
  • Clear two-way communication
  • AT&T cellular connection
  • Automatic fall detection available as an add on

LifeStation Pricing

LifeStation systems are available at annual, quarterly, or monthly rates. 

For the in-home system, you can select an annual plan for $25.95 a month, a quarterly plan for $27.95 a month, or a monthly plan for $29.95 a month. 

For the in-home system with a cellular connection, the price is $7 higher, starting at around $33 per month. 

The price of the mobile with GPS system starts at $35.95 per month. 

LifeStation also offers a small selection of add-ons for their alert systems. These add-ons include:

  • Automatic fall detection for $7 per month
  • Lock box, which gives caregivers and emergency responders access to your home if you can’t answer the door, for $2.99 per month
  • Bathroom and hallway help buttons for protection all around your home, starting at $3.49 per button
  • An additional button for another user in your home for $3.99 per month

LifeStation frequently runs sales and specials, making it an even more affordable option for seniors. For more information about current pricing, you can call (866) 516-1713.

How to Purchase a LifeStation Medical Alert System

You can order a LifeStation system online or over the phone. 

To order online, you’ll simply click the green “ORDER ONLINE” button on the page on the “Medical Alert Pricing” page of the LifeStation website. Then, you’ll select your payment plan, either paid annually, paid quarterly, or paid monthly. 

From here, you can select add-ons for your system. These include a lock box (to give access to your home to caregivers and emergency responders), bathroom and hallway help buttons, and an additional help button for allowing another person in your home to use the system. 

Now, you’ll simply need to input user information, payment information, and shipping details to place your order. 

Final Thoughts

With a 30-day money back guarantee and no cancellation fees, LifeStation is an affordable and low-risk option for people who are just starting out with a medical alert system. We like that the system notifies loved ones in the case of an emergency or when the device is losing power. The systems are also straightforward and simple, which may be ideal for customers seeking an affordable, bare bones option. 

That being said, compared to other systems, LifeStation is lacking advanced features, such as caregiver tracking and an extended range for the in-home button. Also, there’s no two-way communication with the in-home wearable devices, which is a major flaw in our eyes. Users must be in range of base station to speak directly with emergency responders. This may inhibit seniors from communicating their need for help and could cause further anxiety in an emergency situation.

LifeStation is a budget-friendly and reliable alert system option. But, caregivers and relatives ones who want to stay in-the-know about their senior loved one, there are other medical alert systems on the market providing more comprehensive protection. Our bottom line is that while shoppers seeking advanced functionality may not be satisfied with LifeStation, this brand is worth a look as you shop for the right medical alert system for you.

Rating: 4.3/5