Medical Alert System Reviews » MobileHelp Review

MobileHelp Review

MobileHelp Logo

MobileHelp is one of the top rated medical alert system providers around today. With a large selection of designs for at-home and mobile use, many users may find the features that they’re looking for in a MobileHelp device. Below, you’ll find our comprehensive review of each alert system offered by MobileHelp, including pricing and installation information for each. 

Table of Contents

About MobileHelp

MobileHelp is based out of Boca Raton, Florida and serves customers across the United States. The company offers a comprehensive range of services for seniors, including wireless voice, data, and GPS technology, as well as online tracking for caregivers and relatives. 

MobileHelp works with a U.S.-based response center through Rapid Response. Rapid Response has been providing top-caliber emergency response services for over 25 years. MobileHelp calls are sent to their 21,500 square foot monitoring center in Corona, California. By working with Rapid Response, MobileHelp is able to offer fast, consistent, and professional service at all times to their subscribers. The emergency response operators at these centers are expertly trained and certified by the Security Industry Association. 

MobileHelp is FCC certified and registered with the FDA, which are testaments to the quality of their products. This company is also an accredited business with the Better Business Bureau.

MobileHelp Medical Alert Systems

MobileHelp Classic – In-Home Medical Alert System

As a cellular alert system, MobileHelp Classic provides at-home protection without the need for a landline.

Features

User-Friendly

With a single help button and two-way communication, MobileHelp Classic is a user-friendly device to help seniors request emergency services quickly.

Cellular Service

Cellular service from AT&T is included in the subscription price. 

Battery Level Display

The battery level of the device is displayed on the base screen.

Free Activation, Lockbox, and a Risk-Free 30-Day Trial

Free activation, a free lockbox, and a risk-free 30-day trial period are included with the MobileHelp Classic system.

Fall Button (Optional +$10 per Month)

You have the option to add the Fall Button for automatic fall detection for an extra $10 per month.

Emergency Response Center

The emergency response center will dispatch the help that you need, whether that be a loved one, caregiver, or emergency responders. 

Pricing

Available plans for the MobileHelp Classic system include:

  • Annual for $259.40 per year
  • Semi-Annual for $179.70 per six months
  • Quarterly for $98.85 per three months
  • Monthly for $19.95 per month

Installation and Setup

To setup the MobileHelp Classic system, follow these steps:

  1. Find a central, easily accessible location in your home for the base station.
  2. Plug the cord attached to the base station into an electrical outlet, ensuring that the outlet isn’t controlled by a light switch. 
  3. Turn on the base station using the ON/OFF switch at the back of the device. 
  4. Once turned on, the display screen will activate (the displayed time and temperature update automatically) and the emergency and reset buttons will illuminate. You’ll hear a message: “System Ready”. 
  5. Hold the test button to test the device. You’ll be prompted to press either the emergency button on the base station or the help button. If you’re connected to a help representative, tell them that you’re testing your device. 
  6. After you hear “User AutoTest Completed”, the device is properly set up and functioning. 
  7. If you hear “User AutoTest Failed”, contact MobileHelp for support. 
MobileHelp Classic medical alert system product image.

MobileHelp Classic

  • User-Friendly
  • Cellular Service
  • Battery Level Display
  • Free Activation, Lockbox, and a Risk-Free 30-Day Trial
  • Fall Button (Optional +$10 per Month)
  • Emergency Response Center

MobileHelp Wired – Wired In-Home Medical Alert System

MobileHelp Wired in an affordable in-home system for users with a landline. 

Features

Wearable Help Button

The wearable help button, which comes in the form of a wristband or a lanyard, works within a 1,300-foot coverage area.

Two-Way Communication

The base station has one large help button and a built-in speaker for two-way communication. 

Landline Connection

Since this system works with a landline connection, you don’t have to worry about the reliability of cellular service. 

Emergency Response Center

Emergency responders will contact the help you need in proportion to your accident. For some circumstances, only a neighbor or loved one needs to be called. 

Free Activation, Lockbox, and a Risk-Free 30-Day Trial

Free activation, a free lockbox, and a risk-free 30-day trial period are included. 

Pricing

Available plans for the MobileHelp Wired system include:

  • Annual for $275.40 per year
  • Semi-Annual for $137.70 per six months
  • Quarterly for $74.85 per three months
  • Monthly for $24.95 per month

Installation and Setup

To install the MobileHelp Wired system:

  1. Locate a telephone jack with an electrical outlet that isn’t operated by a switch. 
  2. Find the cord connecting your landline to the telephone jack, then unplug it from the telephone jack. 
  3. Plug the telephone jack cord into the designated slot on the bottom of the base station. 
  4. Plug the white cord that was initially plugged into the base station into the telephone jack.
  5. Plug the base station’s electrical supply into the electrical outlet. 
  6. Turn the base station on and press the emergency call button to test the system. Make sure to tell the emergency responder that you’re just running a test on your system. 
MobileHelp Wired medical alert system product image.

MobileHelp Wired

  • Wearable Help Button
  • Two-Way Communication
  • Landline Connection
  • Emergency Response Center
  • Free Activation, Lockbox, and a Risk-Free 30-Day Trial

MobileHelp Smart – On-the-Go Medical Alert System

This smartwatch system is a viable choice for seniors who want advanced health tools and alerts in addition to access to emergency services. 

Features

Durable Hardware

This watch is made with military-grade hardware for remarkable durability. We’re particularly impressed with the water, dust, and scratch-resistant watch face, and well as the long-lasting battery with a life of up to two days. 

Sleek Appearance

The MobileHelp System has a sleek appearance that looks just like a regular watch. You can wear it throughout the day without anyone noticing that you’re wearing an emergency alert device. 

4G Cellular Service from AT&T

4G cellular service from AT&T is included with this system, making its features accessible wherever you go. 

Built-In GPS Location Tracking

This watch has built-in GPS location tracking so that emergency services can find your precise location in an instant. 

Connectable Apps

A weather app and the Samsung Health app are available on this smart watch. Samsung Health allows users to set daily health goals such as steps walked, calories consumed, glasses of water drunk, and even cups of caffeine drunk. The app even allows users to schedule Inactivity Alerts for reminders to stay active. 

Built-In Hear Rate Sensor and Workout Mode

Heart rate sensors are built into this watch, as well as a Workout Mode feature. You can select from a wide variety of workouts in Workout Mode to record accurate data. Then, you can keep track of your progress with clear, easy-to-read activity summaries. We took special note of these features for their ability to support a healthy lifestyle. 

Emergency Response Center

As with all MobileHelp systems, emergency responders can call a loved one, caregiver, or emergency responders depending on your needs. 

Pricing

The MobileHelp Smart Watch costs $349.95 upfront, plus a subscription fee. You can start off with a three-month subscription for $74.85. 

Installation and Setup

To install the MobileHelp Smart Watch:

  1. Plug the charging dock into an electrical outlet, then place the watch on the dock. 
  2. A small LED light on the front of the charging dock will be illuminated green when the watch is charging. If the light is flashing, the watch isn’t charging – try to reconnect the watch.
  3. Press and hold the watch’s home button to turn it on. Once the watch is on, press the home button once to display the screen. 
  4. To call for help, press and hold down the Help/Back button on the side of the watch. 
MobileHelp Smart medical alert system product image.

MobileHelp Smart

  • Durable Hardware
  • Sleek Appearance
  • 4G Cellular Service from AT&T
  • Built-In GPS Location Tracking
  • Connectable Apps
  • Built-In Hear Rate Sensor and Workout Mode
  • Emergency Response Center

MobileHelp Solo – On-the-Go Medical Alert System

MobileHelp Solo is a cellular medical system for use at home and away, providing versatility for active seniors.  

Features

Compact and Lightweight

The Solo device is compact and lightweight for on-the-go use, but also works at home. So, you only need one alert device throughout the day, wherever you go.

AT&T Cellular Service

This device includes nationwide cellular service from AT&T, the cost of which is included in the subscription. 

GPS Technology

GPS technology is included with Solo, allowing emergency services to reach your exact location.

Two-Way Speaker and Large Buttons

The portable alert device has a two-way speaker and large emergency help button for ease of use.

Waterproof

The device is fully waterproof. 

Fall Button (Optional +$10 per Month)

You have the option to add the Fall Button for automatic fall detection for an extra $10 per month.

Free Activation, Lockbox, and a Risk-Free 30-Day Trial

Free activation, a free lockbox, and a risk-free 30-day trial period are included.

Emergency Response Center

Emergency responders can contact loved ones, caregivers, or emergency responders based on your needs. 

Pricing

Available plans for the MobileHelp Solo system include:

  • Annual for $395.40 per year
  • Semi-Annual for $197.70 per six months
  • Quarterly for $104.85 per three months
  • Monthly for $37.95 per month

Installation and Setup

The process to set up the base station of this system is the same as that of the MobileHelp Classic system.

To set up the mobile device, follow these steps:

  1. Find a location for the cradle charger that’s close to an electrical outlet that isn’t controlled by a light switch. 
  2. Plug the cradle charger into the electrical outlet. You can tell that the device is charging when the yellow light on the front of the cradle is illuminated. 
  3. After the device has started charging, it will take about a minute for it to connect to the network. 
MobileHelp Solo medical alert system product image.

MobileHelp Solo

  • Compact and Lightweight
  • AT&T Cellular Service
  • GPS Technology
  • Two-Way Speaker and Large Buttons
  • Waterproof
  • Fall Button (Optional +$10 per Month)
  • Free Activation, Lockbox, and a Risk-Free 30-Day Trial
  • Emergency Response Center

Mobile Duo – 2-for-1

Mobile Duo is a set of two GPS medical alert systems that comes at a discounted price. 

Features

Mobile Duo features the same technology as MobileHelp Solo, but with two help buttons instead of one. By bundling two devices in a single subscription package, MobileHelp is able to charge a far lower price than if the extra device were to be purchased separately. This system is ideal for households with two individuals who can benefit from emergency alert protection, both at home and away. 

Two charging cradles, a help button pendant, and cellular coverage are all included in the price of the Mobile Duo system. The Fall Button for automatic fall detection is also available with the Mobile Duo system for an extra $10 per month.

Pricing

The Mobile Duo system stands out to us as a uniquely affordable option for households with two people requiring emergency support. Other alert system providers can charge as much as $80 more per month to add an extra alert device to your plan. The Mobile Duo system costs less than $10 more per month than the Solo system, which includes just one device. 

Available plans for the Mobile Duo include:

  • Annual for $479.40 per year
  • Semi-Annual for $239.70 per six months
  • Quarterly for $128.85 per three months
  • Monthly for $44.95 per month

Installation and Setup

To set up the Mobile Duo system, simply follow the same installation instructions as the Solo system. 

Mobile Duo medical alert system product image.

Mobile Duo

  • Compact and Lightweight
  • AT&T Cellular Service
  • GPS Technology
  • Two-Way Speaker and Large Buttons
  • Waterproof
  • Fall Button (Optional +$10 per Month)
  • Free Activation, Lockbox, and a Risk-Free 30-Day Trial
  • Emergency Response Center

MobileHelp Duo – Complete Protection System

MobileHelp Duo, different than the Mobile Duo, is a complete protection system that combines the cellular in-home unit (MobileHelp Classic) with the on-the-go unit (MobileHelp Solo).

Features

The MobileHelp Duo has all of the features of the MobileHelp Classic and the MobileHelp Solo. You can expect:

  • User-Friendly
  • AT&T Cellular Service
  • Battery Level Display
  • Compact and Lightweight
  • GPS Technology
  • Two-Way Speaker and Large Buttons
  • Fall Button (Optional +$10 per Month)
  • Free Activation, Lockbox, and a Risk-Free 30-Day Trial
  • Emergency Response Center

Pricing

We loved the versatility of being able to have a reliable connection while at home and on the go. The MobileHelp Duo pricing is as follows:

Available plans for the MobileHelp Duo include:

  • Annual for $443.40 per year
  • Semi-Annual for $221.70 per six months
  • Quarterly for $119.85 per three months
  • Monthly for $41.95 per month

Installation and Setup

To set up the MobileHelp Duo system, simply follow the same installation instructions as the Classic system and the Solo system. 

MobileHelp Duo medical alert system product image.

MobileHelp Duo

  • User-Friendly
  • AT&T Cellular Service
  • Battery Level Display
  • Compact and Lightweight
  • GPS Technology
  • Two-Way Speaker and Large Buttons
  • Fall Button (Optional +$10 per Month)
  • Free Activation, Lockbox, and a Risk-Free 30-Day Trial
  • Emergency Response Center

How to Purchase MobileHelp

You can purchase MobileHelp through their website or by calling their hotline, 855-262-9748. 

To buy a MobileHelp system online, follow these steps:

  1. Select the system that you want to purchase on the website under “Products”. 
  2. Select an annual, semi-annual, quarterly, or monthly plan. 
  3. Click “Order Now” to specify your button preferences and select optional add-ons. Available add-ons include a Fall Button and jewelry pendant options. The jewelry pendants are discreet, fashionable alternatives to the traditional wearable alert button. 
  4. Provide payment and shipping information. 

Final Thoughts

As we reviewed MobileHelp, we were happy to find that their systems come with no long-term contracts or activation fees. Plus, there’s no charge for MobileHelp equipment as long as you have a subscription. These benefits make the MobileHelp alert systems affordable, low-risk options on the market today.

We also like the simple, modern look of all of the MobileHelp systems. The base station is discreet yet clearly visible in the home, and the help buttons are compact and lightweight. As their most advanced device, the MobileHelp Smart watch system has a sleek design combined with comprehensive health and wellness features. 

MobileHelp has a few minor shortcomings, though our review is overwhelmingly positive. We wish that their monitoring center wasn’t outsourced, as company-owned monitoring systems can often provide faster response times and greater reliability. 

All things considered, MobileHelp is near the top of our list for emergency alert systems. This company combines advanced, reliable technology with exceptional affordability, making their systems a fitting choice for all types of people. Plus, with a wide array of different products available, shoppers can find a system that’s well-suited to their individual lifestyle.

If you’re seeking an emergency alert system with high-tech features, trustworthy emergency services, and low prices, we recommend checking out MobileHelp.

Rating: 4.7/5